In the event of any discrepancy or contradiction between different versions of these General Terms and Conditions, the French-language version shall prevail over any other version.
General Terms and Conditions of Sale for the Alinessence E-Shop
Date : 30/01/2025,
We are pleased to welcome you to our website www.alinessence.com (hereinafter referred to as the "Site").
We strive to ensure, to the best of our ability, the accuracy and updating of the information published on this Site, which we reserve the right to correct at any time and without notice. However, we cannot guarantee the accuracy, precision, or completeness of the information made available on this Site. Consequently, we disclaim all liability:
- For any imprecision, inaccuracy, or omission concerning the information available on the Site;
– For any damage resulting from fraudulent intrusion by a third party that has led to a modification of the information available on the Site;
– And more generally, for any direct or indirect damages, regardless of their cause, origin, nature, or consequences, caused by anyone's access to the Site, or the inability to access it, the use of the Site, and/or reliance on any information coming directly or indirectly from it.
These general terms and conditions of sale exclusively govern the sale of products offered on the Site. They are systematically accessible on this Site by the buyer at the time of order registration.
Consequently, placing an order implies the buyer’s full acceptance of these general terms and conditions of sale, to the exclusion of all other conditions.
Site Publisher
Alinessence by Sencha SRL
Avenue van Beesen 25
1090 Bruxelles
Belgium
T : +32 (0) 472 35 11 40
TVA BE 0672.554.844
Hébergeur du Site
Le présent Site est hébergé chez Odoo
www.odoo.com
Data Protection
Alinessence strictly adheres to the obligations of the Belgian Privacy Protection Act of December 11, 1998. You have the right to access, rectify, and delete your personal data, which you can exercise by sending an email (contact@alinessence.com) or by mail to Alinessence Customer Service (Sencha SRL) – 25 Avenue Van Beesen – 1090 Brussels, mentioning your full name and address.
Offers and Prices
Promotional offers are only valid within the specified duration of the concerned offer and while stocks last.
The prices listed on this Site are in euros, including all taxes, excluding shipping costs (see Delivery), and are subject to variations during the year. However, products ordered are invoiced at the prices in effect at the time of order registration.
Products remain the full property of Alinessence (Sencha SRL) until full payment has been received.
Prohibition of Off-Network Sales
Our products are intended to be sold exclusively within our distribution networks. Consequently, any sale, purchase, or gift of our products for resale outside these networks, including but not limited to online sites, is prohibited. Such actions, regardless of whether they affect our brand or the integrity of our products, may result in civil and, where applicable, criminal liability for those involved.
Ordering
By confirming your order by clicking on the "Complete" button, you declare that you accept it as well as the entirety of these general terms and conditions of sale. Your order is then processed by our Customer Service.
Upon registration of your order, a detailed acknowledgment of receipt is sent to your email address. This acknowledgment specifies the exact amount charged and the delivery terms of your order. You agree that our order registration systems serve as proof of the nature and date of the contract.
However, we reserve the right to cancel any order from a customer with whom there is an outstanding payment or a dispute related to the payment of a previous order, or for any other legitimate reason, particularly concerning the abnormal nature of the order.
Product Availability
Payment
According to your order, Alinessence can offer you one or more of the following payment methods (non-exhaustive list): payment at the time of order by credit card, debit card, Bancontact/Maestro, PayPal, deferred payment by bank transfer.
The payment is made according to the payment method authorised by the relevant commercial offer. Online payment by credit card, debit card, Bancontact/Maestro, and PayPal is fully secure. The entire transaction is directed in encrypted mode to a banking validation server in SSL (Secure Socket Layer) mode. You can then make your purchases securely..
In return for our commitments, we ask you to adhere to the payment deadlines that we offer you.
All invoices are payable at the registered office of Alinessence (Sencha SRL). Failure to pay by the due date triggers a reminder procedure. The first reminder incurs no charges. The administrative fees for the second reminder will be charged as a matter of course, and without prior notice of default, €5.00 to the client. The fees for the notice of default will amount to €15.00. In the event of non-payment, Alinessence (Sencha SRL) will also be entitled to claim, as a matter of course, and without prior notice of default, a fixed compensation of 20% of the invoiced amount, with a minimum of €20.00, as well as late interest at a rate of 12%, without prejudice to the right to claim reimbursement of legal costs, in accordance with the provisions of the Belgian Judicial Code.
Delivery
Our sales and prices are ex-Brussels, Belgium. Products are delivered to the address of your choice as indicated during the ordering process. It is your responsibility to provide us with all the details necessary for the correct delivery of your order. Your order will be delivered within an average of 8 working days from receipt of your order form and payment.
Returns and refunds
If a product does not meet your expectations, you have 14 days after receipt to return it in its original packaging and in perfect condition to the following address: Alinessence, Avenue Van Beesen 25, 1090 Brussels, Belgium.
Products must be unopened, unused and returned in their original packaging, in perfect condition. For reasons of hygiene, any product that has been opened or used cannot be returned or refunded.
o help us process your return, please send the following information to :contact@alinessence.comT
- Order number concerned ;
- List of products concerned by the return;
- The reason for the return;
- Picture of the products in their current condition.
We will then provide you with a return label.
Products must be carefully packaged. If a product is damaged in transit due to inadequate packaging, we will unfortunately be unable to issue a refund.
Return costs will be applied and deducted from the amount refunded. These costs correspond to the rates charged by the carriers depending on the place of origin of the shipment and the weight of the parcel.
If the return is due to an error on our part or to a defect in the product, we will refund the price of the product and any return costs.
Once we have received and checked your parcel, if the return is in order, your refund will be made as soon as possible using the same method of payment you used for your purchase.
We do not offer exchanges. If you would like another product, we invite you to make a new purchase after your return has been reimbursed.
Liability
Alinessence (Sencha SRL) cannot be held responsible for the non-execution of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications. Alinessence (Sencha SRL) will not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damage or costs.
Alinessence (Sencha SRL) reminds you that in application of article 1124 of the Civil Code, non-emancipated minors are incapable of contracting. Consequently, orders intended for minors must be placed by parental authority. In the event of accidental collection of nominative data relating to a minor, the parental authority has the capacity to oppose their conservation and/or transmission to third parties.
Intellectual property
In accordance with the laws governing the ownership of intellectual property rights or other similar rights, this Site and all the elements, trademarks, designs, models, logos, graphics, etc. found on this Site, as well as their compilation, are the exclusive property of Alinessence (Sencha SRL), which does not grant any licence or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is authorised solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property law, unless prior written authorisation has been obtained from Alinessence (Sencha SRL).
Applicable texts / Jurisdiction
This contract is governed by Belgian law. In the event of a dispute, the French-speaking courts of Brussels shall have sole jurisdiction.
Modification of the general conditions of sale
In view of possible changes to the Website, Alinessence (Sencha SRL) reserves the right to adapt or modify these general terms and conditions of sale at any time. The new general terms and conditions of sale will, where applicable, be brought to the client's attention by online modification and will only apply to sales made after the modification.
B2B Terms and Conditions of Sale
Sencha SRL
Acting under the trade name of Alinessence
Avenue Van Beesen 25
1090 Bruxelles
Belgique
T : +32 484 65 64 06
TVA : BE0672.554.844
RPM Bruxelles
1. Definitions
1.1. "Alinessence": the limited liability company “SENCHA”, with its registered office at 25 Avenue Van Beesen, 1090 Brussels, and registered with the Banque Carrefour des Entreprises under number 0672.554.844, with VAT number BE0672554844.
1.2. "General Terms and Conditions": these General Terms and Conditions of Sale.
1.3. "Client": any individual or legal entity who, whether or not in their own name and on their own behalf, purchases one or more products or services, submits a request for a quotation, places an order and/or enters into a contract with Alinessence.
1.4. "Contract": the Contract and/or order between Alinessence and the Client, on the basis of which goods and/or services are supplied to the Client.
2. Applications
2.1. These General Terms and Conditions of Sale are applicable to all orders placed by the Client with Alinessence and to all sales contracts, including any ancillary services. In the absence of written acceptance by Sencha SRL, these General Terms and Conditions exclude all the Client's General and Special Terms and Conditions of Purchase. Acceptance of these General Terms and Conditions also implies that the Client completely waives the application of its own general terms and conditions.
2.2. The possible nullity of one of the provisions of these General Terms and Conditions or of part of a provision does not affect the applicability of the other provisions and/or the rest of the provision concerned.
2.3. In the absence of proof to the contrary, the Customer acknowledges having received a copy of these General Terms and Conditions and having read them. Consequently, when the Client confirms his/her order with Alinessence, this implies the Client's acceptance of these General Conditions to the exclusion of all other conditions.
2.4. The fact that these General Terms and Conditions do not apply or that Alinessence does not require the application of one or more of its rights included in these General Terms and Conditions, even repeatedly, can never be considered as the acceptance of a given condition, nor induce a foreclosure, nor be considered as a waiver of the provision(s) and will never affect the validity of this right.
2.5. Alinessence reserves the right to adapt or modify these Terms and Conditions at any time. The new General Terms and Conditions of Sale will, if applicable, be brought to the attention of the Client and will only be applicable to sales made after the modification.
3. Contract
3.1. Nos offres de produits ne sont valables que dans la limite des stocks disponibles. En cas d'indisponibilité du produit après passation de votre commande, nous nous engageons à vous en informer dans les 10 jours et à vous indiquer le délai d'attente pour réception de ce produit. Si vous le désirez, vous pourrez demander l'annulation ou la modification de votre commande en nous téléphonant au +32 484 65 64 06 ou en nous contactant par e-mail contact@alinessence.com
3.2. Alinessence cannot be held responsible for an advertisement characterised by obvious errors or omissions. It is only obliged to use its best endeavours to ensure the accuracy, up-to-dateness and completeness of the information provided. Alinessence cannot under any circumstances be held responsible for printing, typographical or material errors. It makes every effort to ensure that the illustrations, colours and descriptions in its catalogues, website and e-shop coincide with the actual products and articles, but errors or slight variations cannot be ruled out.
3.3. All quotations, offers, etc. are always given without obligation and may only be considered by the Customer as an invitation to place an order. A quotation, offer, etc. is only valid for the order in question and therefore does not automatically apply to subsequent orders (even similar ones). Unless explicitly agreed otherwise, a quotation or offer is only valid for the period stipulated on the quotation or offer. In the absence of any indication, the period of validity of a quotation or offer is limited to thirty calendar days.
3.4. The Contract between Alinessence and the Client only comes into being with the signing of the Contract or the written order form or the receipt of the Client's confirmation of the order, or in any case, at the moment when Alinessence, after receipt of the order form, begins the execution of the Contract. The Contract written and signed by the Client, the order form and/or the order confirmation signed by the Client are considered to be accurate and complete. The sending of quotations and/or (other) documentation does not oblige Alinessence to accept an order or assignment. If Alinessence refuses an order or assignment, it will inform the Client as soon as possible within 10 working days after the order date. Alinessence reserves the right to deliver or service orders or assignments by prepayment.
3.5. Alinessence reserves the right to cancel any Contract and any order from a client with whom there is an arrears of payment or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
3.6. Unless otherwise agreed in writing between the parties, the Customer is not entitled to transfer to third parties the rights and obligations arising from this Contract.
4. Offers and prices
4.1. The prices shown on the order form are in euros, excluding VAT, taxes and other levies (including import and export duties), and are subject to change during the year, it being understood that the products ordered are invoiced at the prices in force when the order is registered. Unless otherwise agreed, they do not include insurance, administration, delivery and/or shipping costs.
4.2. Exchange rates, increases in the price of materials and raw materials, Alinessence's suppliers, salaries, social security charges, costs imposed by the authorities, (environmental) taxes and fees, transport, import and export costs, insurance premiums and other objective causes which occur between the time the Customer places the order, confirms the order, and the time the products and services are delivered, may give rise to a price increase. If the price is increased without this being justified by an objective cause as mentioned above, the Customer has the right, within 48 hours, to contest the price increase in writing and to renegotiate the Contract.
4.3. The Contract covers only the products and services as specified in the written and signed Contract or in the order confirmation sent by the Client. Any additions and/or modifications to the order after the Contract has been fulfilled are only valid with the written agreement of Alinessence. The Client acknowledges that such additions and/or modifications will have consequences on the price and delivery times.
4.4. The Client accepts that Alinessence may make minor modifications to the products or services, if they are technically necessary or result from the evolution of techniques and technologies or are motivated by production or aesthetic purposes. This only applies to changes in detail and is without prejudice to the functional characteristics or specific external features which are essential for the Client.
4.5. The products remain the entire property of Alinessence until full payment of the price, costs, interest and all other items relating to the order of products or services has been received by Alinessence.
5. Payment
5.1. Alinessence has the right to demand full or partial payment in advance from the Client.
5.2. Alinessence's invoices are deemed to have been accepted if they have not been contested in writing within five working days. At the end of this period and in the event of (partial) payment of the invoice, it is considered to have been accepted by the Client.
5.3. Unless explicitly agreed otherwise, all invoices are payable in cash at the registered office of Alinessence or by transfer to the bank account number mentioned on the invoice. The Client is not authorised to make payments to intermediaries.
5.4. The Client must pay the invoices within the deadlines stipulated therein. Unless otherwise specified on the invoice, a payment term of thirty calendar days shall apply. The value date stipulated on Alinessence's bank statements will be considered as the effective payment date. In the event of non-payment or incomplete payment on the due date of one of the invoices, a reminder procedure will be set up:
- There is no charge for the first reminder;
- The administrative costs of the second reminder will be billed to the Customer automatically and without prior formal notice, at €5.00;
- The cost of the formal notice will be €15.00;
- In the event of non-payment, Alinessence will also be entitled to claim, ipso jure and without prior notice, a flat-rate compensation for damages of 20% of the invoiced amount, with a minimum of 100.00 €, regardless of Alinessence's right to prove higher damages;
- As well as default interest at the rate of 12% until the date of full payment, without prejudice to the right to claim reimbursement of judicial and extrajudicial costs;
- All other invoices from Alinessence, even if not yet due, are payable immediately, by operation of law and without prior notice;
- If payment has not yet been made within fifteen calendar days of receipt of a written notice of default, Alinessence has the right to reclaim the delivered products from the Client and to suspend and/or terminate any (further) performance of the Contract or all other Contracts with the Client;
- Partial payments are only accepted subject to reservation and are set off (in this respective order) against (i) interest due, (ii) damages and (iii) sums due in principal.
6. Delivery
6.1. Our sales and prices are ex Brussels, Belgium. Products are delivered to the address of your choice as indicated during the ordering process. Alinessence cannot be held responsible for any missing or erroneous information. It is the Client's responsibility to provide Alinessence with all the details necessary for the correct delivery of your order. In the event of re-shipment due to insufficient or erroneous information provided by the Client, the costs will be borne by the Client. The Client will be delivered within an average of 8 working days after Alinessence has received confirmation of the order and/or payment.
6.2. The Client is obliged to accept delivery of the goods and/or services that have been agreed, except in the cases stipulated under article 7 of these General Terms and Conditions. Unless otherwise stated, the Client, in the event of partial or even total non-acceptance of his order, must compensate Alinessence for all damages and costs incurred, for example outward and return transport costs or other related damages and/or costs. If the Client does not authorise delivery of the goods and/or services within five calendar days, then, unless otherwise agreed, the Client will be liable to pay a storage charge of 1% per week of the total invoice amount. As soon as the scheduled collection date is exceeded by two weeks, Alinessence has the right to terminate the Contract with the Client, without prior formal notice and without judicial intervention, as from the date of dispatch of the notice of termination. In this case, the Client shall owe Alinessence liquidated damages equivalent to 35% of the total amount of the invoice, irrespective of Alinessence's right to prove a greater loss.
6.3. SUnless otherwise agreed in advance, delivery costs will be indicated on the order form or on the pro forma invoice to be validated by the Customer. They are free of charge for all orders totalling at least
350,00 € EXCLUDING VAT..
6.4. All delivery and execution deadlines stipulated by Alinessence in these General Conditions, the quotation, the written Contract and/or the order form, the pro forma invoice are indicative. In the event of an overrun, Alinessence and the Client shall agree on a reasonable additional deadline, but without any right either to damages or to termination of the Contract binding Alinessence and the Client. In the event of late delivery, the Client may not avoid its obligation to accept or pay for the products. In the event of non-delivery of the products, any advance payments made by the Client will be reimbursed by Alinessence.
6.5. Changes made to the Client's quotation and/or order, to the written Contract between Alinessence and the Client, to the purchase order or to the pro forma invoice sent by Alinessence will automatically result in the probable delivery times announced falling due.
6.6. In any case, Alinessence cannot be held responsible for delays due to its suppliers and/or manufacturers, the Client (and its own clients) and/or any other third party.
6.7. Alinessence has the right to deliver the products and/or perform the services in several instalments. Such partial delivery or execution cannot give rise to the payment of any compensation or to the dissolution of the Contract between Alinessence and the Client.
7. Warranty and claims
7.1. The Client has the right to notify Alinessence of any directly verifiable non-conformity or to send Alinessence any complaints relating to the products purchased and/or services delivered within forty-eight hours of delivery, on pain of nullity. Any defects and/or damage to the goods and/or packaging, which are already apparent on delivery, must be mentioned by the Customer on the delivery note, invoice and/or transport documents; in the event of damage to the packaging (caused by transport), the packaging must be retained. In accordance with article 6.1 of these General Terms and Conditions, Alinessence is not responsible for errors due to the absence or lack of information or to erroneous information provided by the Client.
7.2. If the Client refuses non-conforming products, he must return them in their original packaging, in perfect condition, within 14 days of sending his complaint. Non-conforming products must be returned to Alinessence, 25 Avenue Van Beesen, 1090 Brussels. Unless otherwise stated, the return costs are borne by the Client. If the above is not respected, the goods are considered to have been approved by the Client. Under penalty of inadmissibility, complaints concerning hidden defects in the products delivered and/or the services provided must be notified in writing to Alinessence within forty-eight hours of the discovery of the defect. Alinessence reserves the right to verify by itself the non-conformity of the delivery and/or other defects to the products or services, and to verify the cause thereof. Complaints and/or a possible replacement / (partial) repair of the products and/or services do not release the Client from his obligation to pay within the respective term(s) established by invoice.
7.3. With regard to personalised, printed and/or made-to-measure products, Alinessence will only intervene for verifiable anomalies and/or reported complaints or any other defects if they are due to a serious or intentional error on the part of Alinessence.
7.4. If the complaints have been correctly forwarded to Alinessence within the specified time, Alinessence may choose the solution at its discretion:
- replace or repair the defective products and/or services, provided that identical products are still in stock; otherwise, Alinessence may decide to provide the Customer with a product equivalent to the defective product; or
- credit the Client with an amount reasonably commensurate with the nature and extent of the defect concerned.
7.5. The Customer acknowledges that these measures, each separately, represent full and adequate compensation for any possible prejudice as a result of possible defects and acknowledges that the execution of these measures is not an acceptance of Alinessence's liability. The possible replacement of products or the provision of additional services cannot give rise to the payment of any damages or to the termination of the Contract between Alinessence and the Client.
7.6. The Client is obliged to reimburse the costs incurred as a result of unfounded complaints.
8. Breach of contract
8.1. In the event of cancellation of the order form after acceptance by the Customer or of the service contract, the Customer shall be liable to pay a fixed indemnity equivalent to 20% of the total amount of the order.
9. Force Majeure and unforeseeability clause
9.1. Alinessence is not liable for failure to meet its obligations due to force majeure or unforeseen circumstances.
9.2. Force majeure and unforeseen circumstances include (but are not limited to): unavailability and/or shortage of certain materials, means and/or resources, threat of terrorism, debacle, extreme weather conditions, strikes, mobilisation, war, disease, pandemic, confinement, accident, communications malfunction, computer breakdown, measures taken by public authorities, export ban, import delay, transport impediments, travel, exports, imports, lack or withdrawal of means of transport, breakdowns, traffic jams, etc. Alinessence shall not be liable for any loss or damage arising from such force majeure or unforeseen circumstances.
9.3. In the event of force majeure or unforeseen circumstances, Alinessence may, as it sees fit, without the need for prior formal notice or judicial intervention, and without any right of recourse against it:
- propose to the Client to replace the missing products with a functional equivalent;
- temporarily suspend performance of its obligations;
- terminate the Contract with the Customer out of court if it cannot be performed for more than three months due to force majeure; or
- renegotiate the conditions of performance of the Contract. If the Client does not participate in good faith in these renegotiations, Alinessence may ask a competent court to determine new contractual conditions and/or order the Client to pay damages.
10. Liability
10.1. Alinessence cannot be held responsible for the non-execution of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications. Alinessence will not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damage or costs.
10.2. When the Contract relates to products or services that are neither performed nor supplied, but only resold by Alinessence, the latter cannot be held liable for damages other than those relating to the conformity of the delivery; all claims and/or damages other than those relating to the conformity of the delivery are the sole responsibility of the producer(s) and/or supplier(s) from whom Alinessence purchased the products concerned. The Client has at best the possibility to invoke such claims and/or prejudices during a period equivalent to the longer of the two periods below:
- The warranty period offered by the Alinessence producer or supplier;
- The legal warranty period that applies to the products.
10.3. If the Customer correctly notifies Alinessence in due time, in accordance with these General Terms and Conditions, of any claim and/or damage other than those relating to the conformity of the delivery, Alinessence will forward the claim directly to the respective producers or suppliers. For any other follow-up of the complaint or damage procedure, Alinessence will only act as intermediary between the Client and the respective producer or supplier. Alinessence's liability remains limited to the provision of information between the respective producer or supplier on the one hand, and the Customer on the other hand, without Alinessence being liable in any way regarding the actual complaint and/or damage. Translated with DeepL.com (free version)
10.4. Alinessence is under no circumstances liable for :
- indirect damage (including, but not limited to, damage to third parties, consequential damage, loss of profit or unfulfilled objectives) ;
- defects and malfunctions caused directly or indirectly by the action of the Client or a third party, by error or negligence;
- damage caused by incorrect or unsuitable use of the products purchased (including instructions for use), or for undesirable and/or unintended interaction as a result of temporary use of a product with other products;
- damage caused by non-compliance by the Customer and/or a third party with legal and/or other obligations (including instructions for use); and
- damage due to normal wear and tear.
10.5. The Customer acknowledges that Alinessence provides no guarantee that the products comply with the regulations or requirements valid in any territory in the world, except those valid in Belgium at the time of delivery of the product by Alinessence to the Customer; Alinessence cannot therefore be held responsible for subsequent changes in the law, of any nature whatsoever.
10.6. Alinessence is in no way liable for any damage caused by the Client's failure to request and verify all useful and necessary information, nor for any damage caused by incomplete and/or faulty information provided by the Client to Alinessence and/or its employees or subcontractors.
10.7. Alinessence reminds you that in application of article 1124 of the French Civil Code, non-emancipated minors are incapable of contracting. Consequently, orders intended for minors must be placed by a parent or guardian. In the event of accidental collection of nominative data relating to a minor, the parental or guardianship authority has the capacity to object to their storage and/or transmission to third parties.
11. Personal data collection and processing policy
See below: Personal data collection and processing policy
12. Intellectual property rights
12.1. In accordance with the laws governing the ownership of intellectual property rights or other similar rights, all elements, trademarks, designs, models, logos, graphics, syllabi, all types of support on known or future media, ... as well as their compilation are the exclusive property of Alinessence. Alinessence is and remains the exclusive owner of all intellectual property rights on its products and services delivered.
12.2. The reproduction, transformation or use of all or part of these elements is subject to prior written authorisation from Alinessence. Any reproduction or use of copies made for other purposes is expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property law.
12.3. Alinessence is a registered trademark (registration number: 1421503).
13. Prohibition of off-network sales
13.1. Alinessence products are intended to be sold only through our distribution networks. Consequently, any sale, purchase or gift of our products for the purpose of resale outside these networks, including but not limited to on Internet sites, is prohibited and, independently of an infringement of the brand or the integrity of the products, may give rise to civil and, where applicable, criminal liability on the part of those responsible.
14. Subcontracting
14.1. Alinessence has the right to have (part of) its products and/or services delivered/executed by a supplier or subcontractor, whose costs will be passed on to the Client in accordance with the price indications provided in the written Contract, order form and/or pro forma invoice.
15. Applicable law / Jurisdiction
15.1. This Contract is subject to Belgian law. In the event of a dispute, the French-speaking courts of Brussels shall have sole jurisdiction.
Personal data collection and processing policy
1 Introduction
1.1 Alinessence, in the person of Sencha SRL which manages it, with registered office at 25 Avenue Van Beesen, 1090 Brussels, Belgium, registered with the Banque Carrefour des Entreprises under number 0672.554.844, operates a website via the following link www.alinessence.be (hereinafter the ‘Site’).
1.2 All personal data that we collect (hereinafter the ‘Data’) will be processed in accordance with Belgian and European regulations applicable to the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, ‘GDPR’), Directive 2002/58/EC, as amended by Directive 2009/136/EC and the Act of 13 June 2005 known as the ‘Electronic Communications Act’ as amended by the Act of 10 July 2012.
1.3 Please read carefully the contents of this Policy for the collection and processing of personal data (hereinafter the ‘PCTDCP’).
1.4 The PCTDCP describes the measures taken for the use and management of your Data when using the Site and your rights as a user of the Site.
1.5 The PCTDCP applies to all services offered by Alinessence via the Site.
2 Types of Data collected
2.1 When you visit our Website, we may collect different types of Data:
– Data provided by users: Alinessence collects the Data that you provide on the Site to enable it to provide you with the best experience when you book on our Site.
– Information collected through technological tools: when you browse our Site, passive data such as your IP (Internet Protocol) address or browser type may be collected. We also use Cookies to collect information about the date and time of your visit or the areas of the Site you have visited.
2.2 By visiting our Site or providing your Data, you are giving your consent to Alinessence to collect and process your Data as described in this PCTDCP. If you do not consent to or cannot authorise the collection or processing of your Data as described in this PCTDCP, do not use the Site.
2.3 You have the right to withdraw your consent at any time by contacting Alinessence at the following address: 25 Avenue Van Beesen, 1090 Brussels, Belgium or by email at the following address: contact@alinessencecom
3 Use and processing of Data
3.1 The Data we collect is used to process your participation in events organised by Alinessence. It is also used to improve the services we offer you by informing us of your interests regarding the functionality, performance and support of our services.
3.2 Alinessence may use the Data collected, itself or via different media, for promotional, commercial or information purposes. In this context, in order to enable you to make better use of the Website and to keep you informed of our latest news and our best current offers, we may offer you free newsletters. Unless you object, if you have used the services of Alinessence, we may send you information by any means concerning the use of the Website and our promotional offers.
3.3 We may also use this Data to carry out studies aimed at improving our services.
3.4 We may disclose your Data if this is necessary to (a) comply with applicable laws or comply with an order or injunction issued by the Courts or Tribunals, or (b) protect and defend our rights or those of the users of the Site.
3.5 We may pass your Data to our Direct Marketing Partners by e-mail, if you choose to receive our promotional communications. In any event, we will take all reasonable steps to ensure that such companies comply with this RGPD. Our policy is to prohibit such companies from using your Data for any purpose other than to provide the products and/or services expressly requested by Alinessence.
4 Cookies
4.1 Cookies are data sent to your terminal from your browser when you visit the Site and which include a unique identification number. Cookies simplify access to and navigation of the Site and increase the speed and efficiency of its use. They may also be used to customise the Site according to your personal preferences. Cookies also make it possible to analyse the use of the Site.
4.2 Alinessence informs you of the types of cookies used on the Site:
– Analytics cookies (Google Analytics, Facebook);
– cookies used to keep track of the items registered in your customer account;
– Session cookies are used to facilitate your use of the Site by memorising certain data about you (language of the site, login-password for access to your account, etc.).
4.3 In accordance with the law of 13 June 2005 relating to electronic communications, these cookies do not collect any information enabling the Internet user to be personally identified and as they are set strictly for their technical functionality, they do not require the user's express consent.
4.4 In accordance with the law of 13 June 2005 relating to electronic communications, your consent is not required when the sole purpose of installing a cookie is to enable or facilitate communication by electronic means or is strictly necessary for the provision of an online service at your express request (session cookies).
4.5 Deactivating cookies may affect the optimal browsing and functionality of the Site.
4.6 You always have the option of deleting accepted cookies. If you wish to delete cookies, the settings or preferences controlled by these cookies will also be deleted.
5 Opposition
5.1 You have the right to object to the processing of your Data and to their use for canvassing purposes, in particular commercial canvassing. This right may be exercised by sending a letter to the Alinessence head office: 25 Avenue Van Beesen, 1090 Brussels, Belgium, or by email to the following address: contact@alinessence.com
5.2 To unsubscribe from our newsletters, you may exercise your right to object by clicking on the unsubscribe link located at the bottom of each of our newsletters. Requests to unsubscribe are only effective if a message confirms this. If this is not the case, you may exercise the right to object as described in article 5.1 of this PCTDCP.
6 Right of access, rectification, erasure and restriction of processing
6.1 You have the right to access, rectify, delete and limit the processing of Data concerning you, in accordance with Articles 15, 16, 17 and 18 of the RGPD.
6.2 These rights may be exercised by sending a letter to the Alinessence head office: 25 Avenue Van Beesen, 1090 Brussels, Belgium or by email to the following address: contact@alinessence.com
6.3 Before responding to such a request, we may ask you to identify yourself.
7 Right to portability
7.1 You also have the right to receive the Data relating to you that you have provided to Alinessence in a structured, commonly used and machine-readable format, and the right to transfer it to another data controller where the processing of such Data is carried out using automated processes.
8 Security of your Data
8.1 In order to ensure the protection of the Data collected, we have implemented a programme to secure the information stored in these systems. In addition, our computer systems have data encryption and software protection.
9 Right of complaint
9.1 Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged breach if you consider that the processing of your Data is in breach of the GDPR.
Data Protection Authority :
Rue de la Presse 35
1000 Bruxelles
Tel : +32(0)2 274 48 00
Fax : +32(0)2 274 48 35
Email : contact@apd-gba.be
https://www.autoriteprotectiondonnees.be/introduire-une-requete-une-plainte