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1 Introduction

1.1 Alinessence, in the person of its manager Sencha SRL (hereinafter “Alinessence”), with registered office at 25 Avenue Van Beesen in 1090 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under the number 0672.554.844, operates a website via the following link (hereinafter the “Website”).

1.2 All personal data that we collect (hereinafter the “Data”) will be processed in accordance with Belgian and European regulations applicable to the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general data protection regulation, hereinafter “GDPR”), Directive 2002/58/EC modified by Directive 2009/136/EC, and the Belgian law of 13 June 2005 relating to electronic communications modified by the Belgian law of 10 July 2012.

1.3 Please take careful note of the content of this Personal Data Collection and Processing Policy (hereinafter the “Policy”).

1.4 The Policy describes the measures taken for the operation and management of your Data when using the Website and your rights as a user of the Website.

1.5 The Policy applies to all services offered by Alinessence through the Website.

2 Types of Data collected

2.1 When you visit our Website, we may collect different types of Data:

– Data provided by the users: Alinessence (Sencha SRL) collects the Data that you communicate on the Website in order to allow it to provide you with the best experience as soon as you book on our Website.

– Information collected through technological tools: when you browse our Website, passive data such as your Internet Protocol (IP) address or the type of your browser may be collected. We also use Cookies to collect information about the date and time of your visit or the areas of the Website you have visited.

2.2 By visiting our Website or by communicating your Data, you give your consent to Alinessence  (Sencha SRL) and authorize the collection and processing of your Data as described in this Policy. If you do not consent to or if you cannot authorize the collection or processing of your Data as described in this Policy, do not use the Website.

2.3 You have the right to withdraw your consent at any time by contacting Alinessence (Sencha SRL) at the following address: 25 Avenue Van Beesen at 1090 Brussels, Belgium or by email at the following address: [email protected].

3 Use and processing of Data

3.1 The Data we collect is used to process your participation to events organized by Alinessence (Sencha SRL). They are also used to improve the services we offer by informing us of your interests regarding the features, performance and support of our services.

3.2 Alinessence (Sencha SRL) may use the Data collected, itself or through various media for the purpose of promotional, commercial or information communication. In this context, in order to allow you to better use the Website and to keep you informed of our news as well as our best offers of the moment, we can offer you free newsletters. Unless you object, if you have used Alinessence’s services, we may send you any information concerning the use of the Website and our promotional offers. 

3.3 We may also use this Data to carry out studies intended to improve our services.

3.4 We may be required to disclose your Data if this is necessary in order to (a) comply with applicable laws or comply with an order or injunction from Courts and Tribunals, or to (b) protect and defend our rights or those of users of the Website.

3.5 We may have to share your Data with our direct marketing partners by e-mail, if you choose to receive our promotional communications. In any event, we will take all reasonable measures to ensure that said companies comply with this Policy. It is our policy to prohibit these companies from using your Data for any other purposes than providing the products and / or services expressly requested by Alinessence. 

4 Cookies

4.1 Cookies are data sent to your terminal from your browser when you visit the Website and which include a unique identification number. Cookies simplify the access to the Website and navigation, and increase the speed and efficiency of their use. They can also be used to individualize the Website according to your personal preferences. Cookies also make it possible to analyse the use of the Website.

4.2 Alinessence (Sencha SRL) informs you of the following types of cookies used on the Website:

– analytics cookies (Google Analytics, Facebook);

– cookies used to keep track of items recorded on your customer account;

– session cookies are used to facilitate your use of the Website by memorizing certain data concerning you (site language, login-password for accessing your account, etc.).

4.3 In accordance with the Belgian law of 13 June 2005 relating to electronic communications, these cookies do not collect any information allowing to personally identify the Internet user and as they are set up strictly for their technical functionality, they do not require the express consent of the user.

4.4 In accordance with the Belgian law of 13 June 2005 relating to electronic communications, your consent is not necessary when the installation of a cookie has the exclusive purpose of allowing or facilitating communication by electronic means or is strictly necessary for the provision of an online service at your express request (session cookies).

4.5 Disabling cookies may affect optimal navigation and functionality of the Website.

4.6 You always have the possibility to delete accepted cookies. If you wish to delete cookies, the settings or preferences controlled by these cookies will also be deleted.

5 Right to object

5.1 You have the right to object to the processing of your Data as well as to their use for prospecting purposes, in particular commercial. This right can be exercised by sending a letter to the headquarters of Alinessence (Sencha SRL) : 25 Avenue Van Beesen at 1090 Brussels, Belgium, or by email to the following address: [email protected].

5.2 For unsubscribing to our newsletters, you can exercise the right to object by clicking on the unsubscribe link located at the bottom of each of our newsletters. Unsubscribe requests are only effective if a message confirms this. If this is not the case, you can exercise the right to object as described in article 5.1 of this Policy.

6 Right to access, rectify, erase and limit processing

6.1 You have the right to access, rectify, erase and limit the processing of the Data which concerns you, in accordance with articles 15, 16, 17 and 18 of the GDPR.

6.2 These rights can be exercised by sending a letter to the headquarters of Alinessence: 25 Avenue Van Beesen at 1090 Brussels, Belgium or by email to the following address: [email protected].

6.3 Before responding to a request to this effect, we may request you to identify yourself.

7 Right to Data portability

7.1 You also have the right to receive Data which concerns you and which you have provided to Alinessence (Sencha SRL) in a structured format, commonly used and machine-readable, and the right to transmit it to another data controller when the processing of this Data is done using automated processes.

8 Securing your Data 

8.1 In order to ensure the protection of the Data collected, we set up a program for securing the information stored in these systems. In addition, our computer systems have data encryption and a software protection device.

9 Right to complain 

9.1 Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your usual residence, place of work or place of the alleged violation if you consider that the processing of your Data violates the GDPR.

Belgian Data Protection Authority:

Rue de la Presse 35

1000 Brussels


Tel: +32(0)2 274 48 00

Fax: +32(0)2 274 48 35

Email: [email protected]

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